FAQ

We presently accept Master Card, Visa,Amex, Discover card, E-Check Paypal, Personal checks and Money orders. If you would like to place your order via telephone please call us between 9:00 A.M. and 8:00 P.M. E S.T..including Saturdays and Sundays.

Is your shopping cart secure and is my credit card infomation protected?

Through a special arrangement with Veri Sign our web host has ensured that your credit card information is protected by one of the most effective security systems on the internet. Look for the Veri Sign logo during your check out process.

Do you accept phone orders?

Yes we do. Just call 973-810-2052-3442 between the hours of 9:00 A.M. and 9:00 P.M. E.S.T. Seven days a week.

Can I make a purchase by mail?

Yes. We accept personal checks and Money Orders. Be sure to include the item number and your phone number in case we have to contact you for clarification of your order etc..

Do you sell wholesale?

Because most of our Jewelry is Artisan crafted and is not mass produced we do not sell wholesale. Many of our Jewelry pieces are one of a kind.

. Where does your Jewelry come from?

We get most of our Sterling Silver Jewelry from Mexico where each piece is Artisan Crafted by experienced Silver Smiths using .925 pure Silver.

Our Gem Stone Jewelry is all hand crafted by various Artisans. Each piece is hand selected by us to ensure Quality and is usually a one of a kind piece.

We do not purchase our jewelry from drop ship companies. Each piece of Jewelry we sell is in our physical possession and is shipped from our Lake Hopatcong, New Jersey location.

If I am not satisfied with my purchase can I get a refund?

Of course. We want our customers to be satisfied with the jewelry they purchase from us. We will refund the full purchase price of the item if it returned to us undamaged within 10 days of purchase.

How can I contact Wolfgem?.

Wolfgem can be contacted at wolfgemm@yahoo.com or melanie@wolfgem.net.

Wolfgem, 70 Minnisink Road, Lake Hopatcong, N.J. 07849.

Phone:973-810-2052.

When will my order ship?

Your order will ship within 24 hours of purchase. Usually sooner.

How often do you replenish the selection of Jewelry on your site?

We are constantly adding new Jewelry to our Site. On a daily basis new items are added so please don't forget to bookmark our site.

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